|
All tickets will be located at home section. In any other case, we will
notice you trough an advertisement on the web site.
You buy a ticket for a particular game and not necessarily on a particular
date. Therefore if the game is cancelled we offer a refund equal to the face
value of the ticket, a ticket for the rescheduled date or a ticket to an
alternative game. The last option may incur a further payment or a small
refund.
For all tickets printed with the name of the customer, in case you can not access to the ground, will not be the responsibility of MAIN EVENT S.L., although we will inform you before ordering your tickets to let you know the situation previously.
It is the responsibility of the traveller to know the exact kick off time and date of a match. You can check local press and websites for exact schedules, at www.lfp.es you will know the exact kick off time and date.
Please, be advised that hotel reservations are subject to availability, in case we can not confirm the hotel you’ve selected, we’ll offer you another hotel of the same stars or higher.
|
| |
| How can I pay?
|
| |
-
Credir card
-
Cash on delivery
If we receive the tickets 10 days before the event, we can send them to any
address for cash on delivery payment (only Spain & registered users).
-
Credit option to our most regular clients (Wholesalers only).
|
| Is the payment secure? |
| |
|
mainevent.es has opted to charge paid orders by credit card using the Caixa de
Catalunya ServiRed secure payment gateway.
IMPORTANT:
All orders paid with using American Express credit card will be definitive;
these orders can not be cancelled or refunded.
-
This payment system guarantees application to this transaction of the most
secure and modern protocols available at our bank.
-
During the transaction, no information will be revealed related to the contents
of your order, and all that shall be noted will be the cost of the same and the
reference number.
-
transmission of data between mainevent.es and the Caixa de Catalunya ServiRed
secure payment gateway is made using SSL security protocol and the information
is sent in encrypted form, so that it is not susceptible to interference.
-
Once credit card payment has been validated, the payment gateway will return
the result of the operation to mainevent.es for finalisation of the order.
|
| Where I can pick up my tickets? |
| |
|
You have 3 options for the events in Spain:
-
Delivery in your home or office.( If tickets release is at least 10 days before
event )
-
Delivery in the hotel where you will be lodge.
-
If you prefer it you can pick up your tickets in our delivery points in Spain
Mail Boxes Etc Barcelona Ronda Universidad, 35 Barcelona (monday-friday: 10h-20h saturday: 11h-17h).
Mail Boxes Etc Madrid Pedro Texeira,10 Madrid (monday-friday: 9h-14h /
16:30h-20h) Your tickets will be delivered one or two days before the event
For the events out of Spain, only at the hotel.
|
| How do I know if my purchase has been made correctly? |
| |
|
Within minutes you will receive an e-mail confirming your order details,
including the event(s), number of tickets and their category.
|
| |
| Do all the events have tickets available? |
| |
|
in stock events with tickets available Once bought, the tickets are not subject
to refunds or excahnges.
on request: The tickets shown in orange and NOT confirmed. Once we receive the
ticket(s) request, we will do our best to find the tickets for you. Within 48
hours you will receive details of the ticket(s) we can offer you, which you can
then confirm or decline.
|
| |
| What do I do if I dont know where I will be staying when I buy the
tickets? |
| |
|
When placing your order, there is an option you can select if you dont know
where you are going to stay. As soon as you know, send us an e-mail with the
order number and the name of the hotel were you will be staying.
|
| |
| Are the prices quoted on your web-site the face value of the
tickets? |
| |
|
No, all prices reflect our cost of obtaining preferred skating , and are base
don supply , demand and SEAT location. We sell you a pack, not just the ticket.
The pack includes the courier charge (in Spain) , the ticket(s), and coach transfer
(FC Barcelona home matches).
|
| |
| Can I buy tickets for events that do not appear on your website |
| |
|
Send us your request by e-mail and we shall do our best to find your tickets and
get back to you as soon as possible.
|
| |
| Is there an emergency telephone number? |
| |
|
Should you have any last minute problems you can call our 24 hour emergency
helpline: +34 902 903 912 Or send a text message ( SMS ) to 00 34 615 83 57 36
if you can not contact us trough the above number.
|
| |
| Hotels |
| |
|
The Ticket+Hotel packages includes a ticket per person. If you select 2 persons
at the time of ordering, you will receive 2 tickets with your Hotel package.
|
| |
| CANCELLATION POLICY
|
| |
Cancellation policy:
- The cancellations and/or returns are subject to the following conditions:
Ticket orders can be cancelled up to 48 hours before the event, as long as there is a valid reason for the cancelation. And only in the following cases:
- Orders will only be able to be cancelled if match take place in the city of Barcelona (except for Champions League Matches and the FC Barcelona Real Vs Madrid).
- The rate of cancellation will be in all the cases of 5%.
Cancellations and/or returns in any other case will not be accepted. It is responsibility of the customer to know with exactitude the date and hour of a party, which can be verified in the local press and Web sites. The website: www.lfp.es will be able to know the schedule exact.
However, in the case of an unjustified cancellation the tickets from that order will be resold whenever possible, in an attempt to refund the money to the customer in question.
IMPORTANT: The orders paid with credit card American Express will be definitive; these orders could not be cancelled nor will be made returns of the paid amount, in no case.
|